Income Car Insurance Singapore

Protect your No Claim Discount (for NCD that is 30% and above) in the event you have to make a claim.

Get $50 daily transport allowance while your vehicle is under repair. Valid only for the first seven days, and only for your first 2 claims.

Waive the basic excess of $600, so you won’t have to shell out money in the event of a claim.

If you find downloading insurance policy brochures and comparing them side by side a hassle, our intelligent system can do the comparison for you. Fill in a simple online form and we'll have you going.

After you've submitted your answers, our insurance specialists may drop you a call to clarify your needs and explain your options to you. Seize this chance to ask our experts the burning questions you may have about car insurance!

Once you have spoken to our insurance specialists, considered your options, and planned your finances, you are ready to apply for your car insurance plan with our guided assistance.

Be it a First Party or Third Party Claim, Income requires claim reports to be made by the end of the next working day. It is best to inform Income within this timeframe to avoid breaching the policy’s terms and conditions, which may affect your claim process and result in a 10% No Claim Discount deduction from your policy. If a third party is involved, he/she may or may not submit a claim and Income would need to have all the relevant information.

A minimum of four photos with tight shots and wide shots from various angles to ensure that you get sufficient photographic footage of the scene, the vehicle(s) and context of the accident is required by Income to process the claims. The license plates of all vehicles involved should be photographed as well, as all these might be needed as evidence. This is mandatory for both First Party and Third Party Claims.

This step will not be applicable for First Party Claims. For Third Party Damage Claims, you will need his/her contact details which include:

• Driver names of all involved
• NRIC numbers
• Address of driver / drivers
• Car insurance company of vehicles involved
• Contact numbers

When you get into an accident on your own or with other parties, do not move the vehicle or vehicles involved, unless they are in the middle of the road and pose a safety hazard. When it comes to Third Party Damage Claims, moving the vehicles may give Income and the other driver’s insurance company a chance to dispute your claim.

After contacting Income’s Orange Force accident response team at +65 6789 5000, an Orange Force Rider will head down to you and arrange for medical attention, vehicle removal and alternative transportation as well as assisting you in completing your accident reporting. Alternatively, you can make a report in person at their authorised workshops to submit the forms as well as the evidence (accident scene photos and drivers’ details) required. If you’re planning to pay off the repair costs on your own to save on claim cost or protect your no claim discount (NCD), you’ll still have to submit a Private Settlement Form via Income’s car insurance claims page.

Some insurers like Income offer complimentary towing services while others may require you to use only tow trucks belonging to their or a partner company and using any other tow service might have complications for your claim. Seek advice from Income’s immediate claims assistance team at +65 6788 6616 or their authorised workshops if you are unsure. If you are covered under Drivo Premium or Drivo Prestige Plan, you have the option to send your car to your preferred workshop, instead of their authorised workshops.