DirectAsia Car Insurance Singapore

Depending on what you choose — Value Plan, Value Plus Plan, or Flexible Plan — you’ll get additional coverage for those who frequently drive your car.

Drivers with NCD30/40/50/60 can increase or protect their NCD status even after making a claim.

Up to $500,000 coverage for accidents involving death or loss of limb of the driver.

An add-on for you to be covered with round-the-clock roadside assistance in the event of an accident or breakdown.

Get the flexibility to choose a non-authorised workshop.

Receive up to $3,000 per person (driver and passengers) if injured in an accident.

If you find downloading insurance policy brochures and comparing them side by side a hassle, our intelligent system can do the comparison for you. Fill in a simple online form and we'll have you going.

After you've submitted your answers, our insurance specialists may drop you a call to clarify your needs and explain your options to you. Seize this chance to ask our experts the burning questions you may have about car insurance!

Once you have spoken to our insurance specialists, considered your options, and planned your finances, you are ready to apply for your car insurance plan with our guided assistance.

Be it a First Party or Third Party Claim, DirectAsia requires claim reports to be made within 24 hours. It is best to inform DirectAsia within this timeframe regardless of whether or not you intend to claim on your own policy or if your car is damaged. This is to avoid breaching the policy’s terms and conditions, which may affect your claim process. As long as a third party is involved, DirectAsia would still need to have his/her details (regardless of whether he/she submits a claim against you).

Take photos with tight shots and wide shots from various angles to ensure that you get sufficient photographic footage of the scene and context of the accident. The license plates of all vehicles involved should be photographed as well, as all these might be needed as evidence for DirectAsia to process your claim. This is mandatory for both First Party and Third Party Claims. You may use DirectAsia’s Accident Toolkit Sketch Plan to help you on this.

This step will not be applicable for First Party Claims. For Third Party Damage Claims, you will need his/her contact details which include:

• Driver names of all involved
• NRIC numbers
• Address of driver / drivers
• Car insurance company of vehicles involved
• Contact numbers

Alternatively, you can use the Exchange of particulars form on DirectAsia’s claims page

Do not move the vehicle or vehicles involved in the accident unless they are in the middle of the road and pose a safety hazard. When it comes to Third Party Damage Claims, moving the vehicles may give DirectAsia and the other driver’s insurance company a chance to dispute your claim.

After contacting DirectAsia Personal Claims Specialists at +65 6532 1818, DirectAsia will send someone to assist you at the accident site and arrange for medical attention, vehicle removal and alternative transportation. You are required to make a report and submit a claim in person at any of their authorised workshops. If you’re planning to pay off the repair costs on your own to save on claim cost or protect your No Claim Discount (NCD), you’ll still have to lodge a report at any of DirectAsia’s authorised workshops and submit a Private settlement form on DirectAsia's claims page. Do remember to call the authorised workshop before dropping by.

Some insurers like DirectAsia offer complimentary towing services while others may charge a separate fee. It is advisable to avoid using other tow operators or touts as this will delay your claim. Seek advice from DirectAsia Personal Claims Specialists at +65 6532 1818 if you are unsure. You have the option to send your car to the workshop of your choice instead of DirectAsia’s authorised workshops if you’ve got the “My Workshop” add-on.